Administrative Skills

AIM

Aims entails as well as theories that can be applied in order to improve the overall operations of the organization. The aims are to help persons with:

  • Getting Organized
  • Effective time management and prioritization
  • Effective Communication Skills
  • Self-empowerment
  • Employee-Manager relations

Course Details:

In this course, you will learn the core skills that will help you use your resources efficiently, manage your time wisely,communicate effectively, and collaborate with others skill-fully. The practices presented in this module will take time to root into your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviours in a short amount of time

LEARNING OUTCOMES:

Upon completion of this course students will be able to:

  • Adapt to the needs and styles of management
  • Communicate through written, verbal, and nonverbal methods
  • Improve time management skills
  • Manage meetings effectively
  • Act as a gatekeeper
  • Use the tools of the trade effectively

Topics Covered:

– Communication Skills
– Customer Service
– Employer/Employee Rights
– Decision Making
– Basic Computer Literacy/Typing
– Telephone etiquette
– Ethics/Resume Writing/Dress Codes

Also includes :

-How to maintain paper and electronic filing
systems for records and messages

-Route and distribute incoming mail and email

-Answer routine letters and email

-Reply and attach files to incoming messages

-Correct spelling and grammar to ensure accuracy

Awarding Body

London International College Certified

About London International College:

London International College is a not-for-profit, independent sector college of higher education.

Founded in 1974, it is one of the longest-established private colleges in London.

London International College has graduated thousands of students, who have gone on to successful careers in exciting areas such as IT companies, the financial sector, marketing and further education.

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Duration: 8 Weeks
Level: Beginner

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